Guarantee of Satisfaction

When you’re buying online you need reassurance of the standard of quality you can expect to receive, that’s why Floral Roundabout ensures all orders are covered by the following guarantee:
For nationally delivered item Interflora British Unit GUARANTEES that every order delivered by its Member Florists will be of GOOD QUALITY in GOOD CONDITION and to the FULL RETAIL VALUE ruling in the delivering Member's shop on the day of delivery. Delivery will be made on the date specified.

Where sufficient lead time is given, funeral orders will be delivered at the time requested.
All orders must carry a full and correct address for delivery purposes (note: POSTAL address cannot be assumed adequate for delivery purposes). Any complaint or dissatisfaction should be notified to us at the earliest opportunity.

Special delivery conditions apply to certain locations such as hospitals, hotels and ships, where a third party is involved.

Nothing contained in the Guarantee or Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.

Product substitution
Many flowers are seasonably available and this may vary depending on region and country. Sometimes, therefore, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, florists must adhere to the strict substitution guidelines detailed below:
 
1. Any substitution will be of superb quality to ensure customer satisfaction.
2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.

Guarantee of quality
Floral Roundabout and Interflora's reputation is wholly dependent on the high standards of its florists and all Interflora members. That’s why only those florists which meet Interflora’s stringent criteria are accepted by the Association. Once Interflora have accepted a florist, their shop, product quality and performance standards are monitored on a regular basis. An on-going programme of 'mystery shopping' and regular assessments are carried out for each Interflora member to ensure consistently high standards are maintained.

 In the event of a complaint we will offer to replace the product with a new item to the same value and specification as soon as is possible. The original item must be returned, including any vases or containers, at the time of re-delivery.

If we are unable to mutually resolve the issue then we will offer a full refund for items returned to us in the condition in which they were delivered. Please note that for orders received or transmitted through a relay network it may take slightly longer to refund customer's funds. Any refunds involve the funds being returned to the same card from which they were taken, there is no cash alternative. Floral Roundabout will only return money for orders placed in it's store, by telephone to it's store or via it's website. For orders originating from other florists or a relay source we will advise customers on the best course of action.